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2.1

Extremely disappointed and very poor hygiene. Stayed at the end of October in triple room.

First room, very dirty with no internet access, and furnishings unlike those shown on photos of room. Room cleaning substandard with used sanitary products placed on the ledge rather than being discarded. Asking reception staff did not help. We needed the internet as had no knowledge of the area and having 2 young children, found it very difficult.

Moved rooms on 3rd day due to internet issue. New room again dirty with hairs on sink and dirty marks on floor. Also found a pair of girls underwear under the bed when retrieving a toy car that had rolled under there. When putting my 2 year old in bed, noticed there was poo (faeces) on the "clean" sheets, not from us.

She was screaming before we noticed, and was sick the next day. We were furious and were moved rooms again. This 3rd room was a lot better, but unfortunately it was our last night. We are very annoyed as our child was sick due to disgusting cleaning, wasted time in moving rooms and also feel like it was a wasted, expensive trip as we had no idea of where to go as had no internet access.

Not what we were expecting at all.

Disgusted. What a waste of money.

Reason of review: Bad quality.

Monetary Loss: $500.

Preferred solution: Full refund.

Best Western Cons: Room stinks and is dirty, Poo in bed, Used sanitary products left in room, Dirty floor, Not like website photos.

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Guest

You should have been refunded ten times your money back. I would have called the local news crew to come out and do a story on your room, plus I would have contacted the health department.

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