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They forst room they put me in had lip stick on the sheets hair in the shower. Then they moved me again to 305 the bed had hair in it the pillows case were nasty also. So the man mike comes in like oh i can just pop it off. Not change the sheet. He said he doesn't...
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Anonymous
GreyhoundDogTookAPissAllOverMe

My God! What you are describing sounds more like the 'Motel 6" than the "Best Western" Are you sure that you signed up to the right pissed off sight?

1.0
#1375141
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Best Western - Over charged my credit card 60 dollars. Will NOT stay again

Over charged my credit card. Kendaville indiana
1.6
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
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#1367367
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Best Western - Bed bugs and no refund
I booked a room at Best Western Ocean Breeze Inn in Hilton Head Island on 9/15 through priceline. Find a bug over the sheets and the night clerk April post it to the notebook in the book. She over to move us to another room but I was disgusted by having a bug in the...
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Anonymous
BackseatOfAGreyhoundBusBedBugs

I know how you feel. Every time I ride the Greyhound and sleep on the back seat, I am bitten by bed bugs that live in the seats.

#1366503
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I stayed many times throughout the summer, and sometimes the rooms were not clean and I asked to move. One stay in July I was in a room that I don't think anyone has gone in for a very, very long time because when I turned on the tub dark brown water came out. I went...
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#1364739
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The representatiive who handled my concerns was expeditious and rightfully concerned about the issues i presented to her. She immediately contacted the hotel to communicate the bigger picture of consequences and remediation. Believe, any other procrastinating response...
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4.4
#1353469
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My co-worker and myself arrived at the BW El Rancho location in California Morro Bay. We arrived 10 PM and when the door opened the gentlemen was very rude to both of us. We guess it was because we came late that evening. We both booked a room for 1 day Aug 3 and...
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1.1
I didn't like
  • Generally aweful customer service
  • Being double charged
  • Lying and abusive staff
#1346090
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Best Western - Keys don’t work

Said keys aren’t working because key maker is not working. Very dangerous my mom is with me and deaf.
1.3
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#1342464
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Best Western - Unsafe furniture

Boomtown casino..aug 2018. Not good for seniors. T paper roll hard to reach.corners on bathroom sharp. Furniture in room sharp corners sharp glass. Need 2 chairs. Need taller toilets and hsndrails in bathroom and tub areas
#1338985
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The power went out 4 times in our room. Every time my CPAP machine turned off choking me. Phone system did not function. I had to go to the lobby at 1:00am to ask about the power and phone and complain about the noise in the room above AND beside us. I was told there...
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3.1
I liked
  • Room was clean and food pretty good
#1337825
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This place is not right an they are very racist people. 99% of the employees are Spanish and don't speak English. Today I was fired because yesterday I refused to clean a room which had bed bugs. I told her I didn't want to take them home but the crazy part about it...
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2.2
#1327669
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