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We went to our assigned room and the first thing we found on the floor was a few dog kibbles. When we pulled the sheets back for the night we found some blood on one of them! I went to the staff in the reception desk and reported the problem. The male from the desk...
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Anonymous
Anonymous

And it’s NOT HIS JOB!!!! That’s house keeping. Maybe you shouldn’t expect so much from someone who was DOING THEIR JOB!!!! It’s a best western and not the ritz Carleton.

1.8
Holbrook, Arizona
#1285920
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Best Western - Lied and then wouldnt refund

Dennison, Tx Best Western hotel said no other hotel in the area had a working pool except Hilton. I called and found a place and they would refund my money. I called Customer Service and they said no. Liars. The lady at check in was as she put it “Pissed” due to glass in the pool. It’ll be the last time I stay at Best Weatern!!!
#1278157
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BullshitI had a reservation for 7 days (booked online via expedia.ca) for Best Western Sumas, but when I arrived - the front desk clerk told me that the room wouldn't be available for a few hours. I left, not realizing that I should have cancelled there, and instead got...
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1.0
I didn't like
  • Booking through an american company
  • Being lied to by best western customer service
#1273828
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Best Western - Lied to

Cocoa beach Florida Not being lied to. I spent $800 for three nights for what should have been a renovated room 807. It was the same crap as two years ago. I’m so pissed and embarrassed to have my daughter and mother there.
2.0
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1273410
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Best Western - NIGHTMARE- Bed Bug Infestation 2 Rooms- Pawleys Island SC
Best Western - NIGHTMARE- Bed Bug Infestation 2 Rooms- Pawleys Island SC
Best Western - NIGHTMARE- Bed Bug Infestation 2 Rooms- Pawleys Island SC
Best Western - NIGHTMARE- Bed Bug Infestation 2 Rooms- Pawleys Island SC
Best Western - NIGHTMARE- Bed Bug Infestation 2 Rooms- Pawleys Island SC
Best Western - NIGHTMARE- Bed Bug Infestation 2 Rooms- Pawleys Island SC
This was the worst experience I have ever had at a hotel, on vacation, or with any company in my entire life. This single incident has changed our entire view of vacation. 1) This is a horrible company 2) this particular best western is a terrible business and does not...
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#1264791
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Ok let’s start from the beginning when I actually thought this hotel was going to be great...... started off with a couple calls to the hotel front desk where I spoke with a very nice young lady who lives on island. We talked about early check in and late check out...
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1.0
#1258042
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Best Western Plus in Seminole TX. We made and paid for a reservation through Priceline. Have stayed here previously. On our most recent stay last week, when we got home, a couple days later we noticed a $200 charge without explanation on our bank account. I called the...
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Anonymous
Pat

They did the same thing to me! Never smoked in my life.

3.0
Seminole, Texas
#1252132
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April2-8 stayed at BW in toronto...had reserved BW in port huron mi for one night 8 -9 .....someone at BW had us coming in on 7th...didnt really pay to much attention to confirmation because when we stayed tgere on our way to toronto on april 1 I told ckerk behind desk...
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1.9
#1239961
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First room had no TV set at all. Second room TV set shows error message"no signal". Third room had TV, but all channels have analog signal and very poor quality picture. Front desk clerk opened the door, but forgot to give the plastic door key card. Had to call front...
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1.7
#1229035
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Contact Best Western

Mailing Address:
Best Western International Inc
6201 N. 24th Parkway
Phoenix, AZ 85016
Usa
Phone:
(800) 528-1238
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ordered a travel(gift) card and have had nothing but issues!! First they cancelled it on me. Then when I re-ordered it they charged me twice!! Now after sending all of the items they wanted to prove I was charged twice my bank is telling me they have a hold on the...
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#1225114
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