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This place is not right an they are very racist people. 99% of the employees are Spanish and don't speak English. Today I was fired because yesterday I refused to clean a room which had bed bugs. I told her I didn't want to take them home but the crazy part about it...
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2.2
#1327669
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Best Western Sandusky Ohio Quoted one rate then at check in it was $40.00 higher......Way too late to look for another place. Other guests said they did the same thing to them! Who wants this kind of shock at check in? This is bait and switch....tell them one thing do...
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Anonymous
Anonymous

Places often have differing rates for different days of the week or times of year. Sounds fishy but is quite true. You really need to confirm in advance the rate as well as th...

#1321994
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We were booked july 27-aug5 the 1st thing was the rom always felt wet,2nd the ac made lots of noises 3 the sink did not drain properly 4 we were doing laundry on tues the power kept going out we were told it was fixed,we decided to do laundry on friday the same thing...
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2.2
#1320285
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Best Western - Disappointed by no locals practice in Caldwell idaho

Was told that I couldn't rent a room because my address is within 30miles of this establishment at 908 Specht Ave, Caldwell, ID 83605. I'm a truck driver with the funds, and I've been using best western hotels throughout my 17yr career. I will be taking my business elsewhere in the future. Shameful practice. I will be filing a complaint with the better business bureau first thing in the morning.
#1307885
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I reserved a wheelchair accessible room at the Best Western in Roseburg Or and when we arrived after an 8 hr drive, I wasn’t allowed to check in because I have a service dog who pulls my wheelchair, picks things up, and closes doors since I’m a quadriplegic. They did...
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Anonymous
Anonymous

Service dogs should be exempt from any limitations except where there are likely to be too many children to control ; they will bug the dog. They are the greatest critters ali...

Anonymous
Carey Chenoweth

DISABLED Folks passing through Roseburg OR on I-5 BEWARE this Best Western is unlawfully disrespecting your rights. I was the one confronted by this most inhumane treatment as...

1.0
#1291763
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Nasty nasty people, most disrespectful business I mean at there consumer rating. They are ruining the neighborhood the staff park on our little side street so residents can’t park, they put up huge bright lights that neighbors can’t even open their drapes, and they...
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1.0
#1288857
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We went to our assigned room and the first thing we found on the floor was a few dog kibbles. When we pulled the sheets back for the night we found some blood on one of them! I went to the staff in the reception desk and reported the problem. The male from the desk...
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Anonymous
Anonymous

And it’s NOT HIS JOB!!!! That’s house keeping. Maybe you shouldn’t expect so much from someone who was DOING THEIR JOB!!!! It’s a best western and not the ritz Carleton.

1.8
Holbrook, Arizona
#1285920
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Best Western - Lied and then wouldnt refund

Dennison, Tx Best Western hotel said no other hotel in the area had a working pool except Hilton. I called and found a place and they would refund my money. I called Customer Service and they said no. Liars. The lady at check in was as she put it “Pissed” due to glass in the pool. It’ll be the last time I stay at Best Weatern!!!
#1278157
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BullshitI had a reservation for 7 days (booked online via expedia.ca) for Best Western Sumas, but when I arrived - the front desk clerk told me that the room wouldn't be available for a few hours. I left, not realizing that I should have cancelled there, and instead got...
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1.0
I didn't like
  • Being lied to by best western customer service
  • Booking through an american company
#1273828
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Best Western - Lied to

Cocoa beach Florida Not being lied to. I spent $800 for three nights for what should have been a renovated room 807. It was the same crap as two years ago. I’m so pissed and embarrassed to have my daughter and mother there.
2.0
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#1273410
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