I have been trying to obtain a simple blank 3rd party cc form so we can pay for a guest staying there. For a week. 10 calls, 4 emails, a minimum of 4 hours on hold and talking with people. Every single person I talked to outside of the hotel itself said I HAD to get it...Read more
- Pulling all my guests from your hotel
I didn't like
- Everything else
Worst experience ever, garbage on balcony. Floor was dirty, feet were black and socks. Outlets were hardly screwed in. Got shocked plugging in laptop. Couch seemed like fresh urine. Bugs in room. Pool deck caked with duck poop and cig butts. Glass in pool. Front desk...Read more
I didn't like
- All of it
My company has several crews that travel the country for work. We're always on the look out for a good deal. I had a crew going to Miami, so I booked 2 rooms w/ 2 double beds for 4 nights at an average price of $116 per night at the Best Western Plus Windsor Inn in...Read more
I didn't like
- Generally aweful customer service
- Being lied to by best western customer service
- Lying and abusive staff
Best Western - Terrible
If you are African American stay away from Lawrence Kansas Racial profiling. Do not ruin your vacation dealing with a hotel like this one. Sorry Best Western I will never stay st one of you hotels again. I am also telling all of my friend family and associates to stay away.
Best Western Hotel Facility Review
All my cloths were taken!
Best Western Sanitary Conditions Review
My hotel room was filthy on saturday february 18 bed had hair all in sheets like there were never changed..bed drape was dirty bathtubes are gross i had to go out and buy my own cleaning supplies to wipe everthing down never again will i go to the one in west spfld.
Best Western Customer Care Review
Calling me in my room at 855 telling me that we are make to much noise. My kids are in bed and felling a sleep and the only noise we are making are rolling my bags in the room because we just got there. By the way both kids fell alseep right at 930. Each set the mood for the whole night. Not happy.
My husband and I came to Ottawa Kansas to stay in your best western hotel the room is ok not enough towels for 2 beds ...then the pool the not heated pool that said on the website and lights not on for 35 min we waited the girl said she didn’t know how to turn them on...Read more
Customer service sucks!! No help AT ALL !!! Best western cares NOTHING about their customers. Hope you never run into an issue and have to deal with customer service you will get NO Where. Hotel in Anderson, In screwed up our reservations some how cancelled our room...Read more
I am Diamond with BW, so have booked a lot of rooms. 8 days ago, my login stopped working. I have requested to reset password 30 times, absolutely no response from BW. I have sent them 8 emails, not a single response. I can only imagine if this is how they treat a...Read more
hi there i have a complaint. I was actually an employee of this hotel for a month like on the dot. And i dont think the way my sistuation was handled was right or fair. 1st- i was hired by the owner DIP SMITH and his head housekeeper was there too at the interveiw....Read more
We stayed at the Best Western in Luray Virginia 410 west main street on 7/17. We stayed in room 210 A. Upon checking in the room seemed clean & modern. Later that night we discovered otherwise when we found bed bugs. We informed management who handled it poorly. They...Read more
One of the housekeeping staff stole my I pad. I checked out on June 19th 2017 and forgot my I pad on the bed.I called the hotel that same evening and they transferred me to lost and found which was closed at 430 pm. I left a message and called back the manager on duty...Read more
I didn't like
- Unethical practices and policies
- Unethical practices
I made a reservation on May 9th for a room today on June 1st. In my reservation I added that there would be a handicap person staying in the room so we needed a room on the first floor. I then called the hotel a week later to confirm a room on the first floor. The...Read more
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