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2.7
Updated by user Mar 29, 2016

I frequent this hotel in Palm Springs (Las Brisas)several times a year. Since Antonnia has been employed my experiences have not been good.

She's a young snippy, rude and very unprofessional and wouldn't even attempt to help with our concerns !!!

Nor did she care! I hope you rectify this matter and let her go because several other people felt the same way when they checked in.

Original review posted by user Mar 28, 2016

I would like to inform you that your front desk clerk/manager Antonnia is a very snappy rude person! I've stayed at your las Brisas hotel location in Palm Srings for many years and I refer my friends there and since the last year and a half since Antonia has worked there we have all received nothing but rude, snappy and unethical smart remarks without her even trying to look to accommodate our needs. I have never had a problem with anyone except for Antonnia . She is very unaccomodating with a snappy attitude! I've been frequenting your hotel in downtown Palm Springs for the last 30 plus years several times a year to include six times in the last year and unfortunately she had the same attitude.

When we check out all your other agents are very kind.

I feel like Antonnia is not an asset to your company and very embarrassing for your company.

Hopefully you will let her go and employ a friendly clerk/manager like the other clerks.

Please confirm that you have received this.

Thank you very much

Reason of review: Poor customer service.

Best Western Pros: Everyone except fir antonnia the front desk clerk manager.

Best Western Cons: Front desk clerk manager antonnia, Rudeness, Unethical practices and policies.

Location: Carlsbad, California

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No my complaint has not been resolved. I have not received a call or refund of any kind.

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