Hung Zev
map-marker Birmingham, Alabama

Issue with hotel stay

I am staying in the Best Western Plus in Madison Alabama I have had issues with the room being not clean also issues with housekeeping staff knocking on my door three times this afternoon waking me up telling me that I am not a stay over when this is my second night here also there is no do not disturb signs in the room to put on my door and there was some kids out back in the back parking lot where my room is located and they were playing loud music and playing soccer I mentioned this to the hotel staff and they did not seem very concerned about my issues so I told them I was going to get corporate or somebody to accommodate me for my unpleasant stay I have stayed here many many times before and this is my first time ever having issues

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1 comment
Guest

You’re at a Best Western buddy, not some high end hotel.

Martha R Smj
map-marker Los Angeles, California

Rude and unfair treatment

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wow i wrote cor[porate office with complaint form but it cant be submitted until i verify email so theyre supoose to send a code to be able to do this and ive been waiting for 15 miutes no code sent so cant submitt that says alot for b w corporate office just as shady and rude liars just as their employees as jackie at hesperia location martie rodriguez
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Preferred solution: my $100 deposit back

User's recommendation: dont go there if u do donyt deal with jackie shes a straight rude liar and a theif

martha r Ukn

So disappointed in the motel staff in office of sure stay plus motel oakwood ave hesperia ca

thetre telling me i forfeited my $!00 deposit but jackie rude clerk there straight lied about me paying late breaking things srealing their cheap *** plastic ice bucket and *** up trays i used to carry out tamales and fruit didnt know i was stealing because id not ever been to a motel that accuses someone for those items there are somethings in motel that are expected to be taken just but ok so i brought them back but my point here is this when i was checking out jackie and myself went to the room id stayed in for 10 days so jackie could inspect it which she did not to mention i kept up the cleaning in room too she didnt mention any of those things except for a blanket and a small towel which i returned too but when i left i told her id be back with blanket wed used to wrap my grandson in as he fell asleep one night he came to visit as far as ,me paying late she said i went into office every 2 days and paid late a lie i always paid online did all my reservations online for the rewards she doesnt ever call me back being ive been there 3 times and have called a few times being told to take the issue up with jackie and then being told i forfeited my deposit not by jackie *** no she never returns a call to set up a time n day to handle issue because she knows shes lying and hoping ill just forget about it ive had a problem going to corporate office but im getting my issue to them tonight and hopefully theyre not as dirty as jackie the liar martie rodriguez

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Loss:
$100
Cons:
  • I stayed at sure stay plus in hesperia ca location wont clear
  • Rudeness and poor housekeeping so i cleaned my own room
  • Chase you for an apple you get at same breakfast everyday

Preferred solution: my $!)) deposit back fausely accused and can be proven lied upon by jackie clerk in office at surestay plus in hesperia ca

User's recommendation: dont waste your time in a motel that is ran by liars

2 comments
Guest

I hope you don't have kids that have to deal with your shameful waste of a life. Do better..

Guest

You deserve to lose your deposit for just thinking you are entitled to take a tray, ice bucket, towel and blanket. Since you took them all, you definitely should pay.

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Anonymous
map-marker Elkton, Maryland

They put me on do not stay list when ive stayed in other states at best western and no issue

Just because tobacco product was discarded in the trash can which I smoked outside but because it was in the trash they assumed I smoked in the room. Ive previously stayed there several times and always had an issue with room smell not fair innocent people get booted for others wrong doing that location there pick and choose who let want to boot and then blame others for people they know personally actions smh I will be contacting the manager and cooperate on Monday because i have points Ive never used and its just not fair.
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BenedictandJutta L

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Verified Reviewer
| map-marker Lakewood, Washington

What is the status of my complaint I filled out on November 10, 2023

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I filled out a customer care form on November 10, 2023 to complain about a service we never received but got charged for. I have not heard anything back from anybody.

The manager at the Best Western Hotel in the city of Lakewood, in the State of Washington, stated he needed to "investigate." That has been since November 9, 2023 and I have not heard from this manager. I loss $500 because of his clerk's error. My wife Jutta paid with a credit card and contacted our credit card company.

My credit card company is filing a "Dispute?" Is this how Best Western treat their customers - just ignoring them?

Benedict and Jutta Lastimado. You can call me at (253) 961-**** if you can't find the customer care form I filed my complaint on.

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Loss:
$560
Cons:
  • Incompetent desk clerk and manager customer service

Preferred solution: Full refund

User's recommendation: Do not use Best Western in the city of Lakewood in the State of Washington

JADETTA B

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Verified Reviewer

General manager is judgmental

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The GENERAL MANAGER is very JUDGMENTAL, and she allows her employees to get high in the clock, and she also allows her employees to give room keys to people that are not listed on your file, and she also allows employees to steal money from the register with doing anything about it i stayed in the same hotel room for one month without housekeeping coming to clean my room
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Preferred solution: Apology

User's recommendation: Don’t stay

Tara B Rai

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Verified Buyer
|

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Verified Reviewer
| map-marker Dunkirk Town, New York

Manager taking me off schedule thanks too nasty coworkers intervening there opinions

Best Western - Manager taking me off schedule thanks too nasty coworkers intervening there opinions

I worked in the Dunkirk best western hotel . I was hired for 2 shift (fri-sat 2-10pm) he ends up switching me from that shift to 4 day shifts (Sunday-Wednesday) 5am -2pm .

During that time he wanted me to train overnight shifts during these busy weeks while I still held another part

Time job he knew about. Yes I was supposed to end up leaving that other job to fully commit too BWH. Well he also told me to let him know if this wouldn't work out for me . I did tell him that more then once it was not working out for me the (2 overnight shifts)Also during all this did about a month and a half I was being bullied and harassed by another 2 coworkers.

. I told him this as well . Two weeks ago we finally talk face to face about all this he didn't have much to say that helped at all or fixed my schedule.Instead 3 hours later at night I get a text saying he's taking me off schedule due too all the tension from those 2 coworkers I mentioned. He said he would let me know when he figures something out beyond day to day.

To me this was nasty and sounds like retaliation.

I should have been able to go back to work almost immediately. And I'm very disgusted in this "management gone wrong ".

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Preferred solution: Understanding what stress this has caused me .

User's recommendation: Do anything but work for them. It's okay to stay and sleep but don't try working there .

Ismael R Uqi

Customer service ( poor , disrespectful anc I felt that the lady did not like my kind ) !

I want someone that I can speak to , to call me to resolve this issue !!! I want someone that I can speak to , to call me to resolve this issue !!!
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Preferred solution: I need to speak to a human not a computer !

Johnnie G Qvu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bar Harbor, Maine

Woke out of sound sleep by someone claiming their credit card mysteriously came under my room door

Best Western - Woke out of sound sleep by someone claiming their credit card mysteriously came...
Mysterious credit card comes from adjoining room into my room. Then the next door persons framing on my room door demanding that I open the door so they can retrieve the card. I contacted the front desk and ask if they could come take care of this issue. After he came and talked to them they continued to be very noisy, bumping into the wall and jumping on the bed. This started a little after 11:00pm and continued well after 12:00MN. I have a flight to catch a little after 8:00am. My wife and I had our phones set for 4:00am. This is unacceptable and I am asking for a refund for 10/8/23.
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Loss:
$130

Preferred solution: Full refund

User's recommendation: Respect others

Patrice G Zqf

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Verified Reviewer
| map-marker Prairieville, Louisiana

Bad services

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Had no power and would not refund me my money. Manager was rude and totally disregard my experience. Never will recommend Best Western or Booking.com they are horrible and totally incompetent.
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User's recommendation: Don't ever stay there

Byron J Wxo

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Verified Reviewer
| map-marker Ormond Beach, Florida

I have a question on the corporate can answer

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I've been at customer Best Western for yeand and one rotten. Apple does not destroy the whole bunch. But what happened? Really hurt me as far as Best Western taken care of their customers. And not delete anything about fixing the problem. And no one really wanted to know what the problem was The one hotel that I dealt was the most dishonest and distrustfull and management was actually the Winstead of taking care of their customer. They only cared about themselves their problem they would have. And try to push it off on the? And that's all. I can really tell you unless you talk to me
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Cons:
  • Disrespectful

Preferred solution: I would like to get my car repaired. And while I was on my care, the value for that

User's recommendation: When you tell somabout the hotels, you should let them know what the area is. Then it would not in a good area and have a poor raving. I did not look it up. It was one that was suggested tonight name. One that was suggested to me

Jackie S Dnf

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Verified Reviewer
| map-marker Panorama City, California

Possible reservations

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Our acct is listed as Joanne Sorensen I am Jackie Sorensen I am a authorized user of the account yet you tell me I can not make a reservation and use my credit card and that she has to be in the room of a reservation and I explained she is in the hospital in Los Angeles and so we have to wait till she gets out and I can not pay customer lost by you because of nothing can be done thank you goodbye
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User's recommendation: Change your spouse accommodations

Pat B Lwi

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Verified Reviewer
| map-marker Cleveland, Tennessee

Complaint: Group Sales BWS near Opryland

I have been in travel for 40 years, and I have never been treated worse than by the Group Sales Manager, Jared G. I have booked groups annually at BW.

I have been trying to book a group of 56 students and escorts since September 19, and I have left several messages. No response. We can't quote prices without booking information. I finally got ahold of Jared.

He was as rude as any business person I have ever spoken to.

He loudly and aggressively talked over me, failed to acknowledge my messages, said he only deals by email, and hung up on me. I have made Best Western aware of this horrible treatment.

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Nardos Sim
map-marker Tampa, Florida

I stayed at Best Western and these people don’t know or understand the ADA laws for service Animals!!!!

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Best Western does not accommodate for service dogs!!! When I stayed at BW they state their policy only allows animals on the first floor.However on two or three different stays they put me in rooms 222 & 303 because they stated that was all they had available.Total BS and I never brought my service dog in the small break room where breakfast was served.On one occasion after breakfast was finished I brought my dog in only to grab a yogurt and leave and was confronted by female employee who raised her voice and stated my dog could not be in the room serving food unless my service dog was to help me see or walk!!!

I am a Veteran with PTSD !!! This employee was way out of line and obviously doesnt know or understand anything about service animals.These people dont know the ADA laws concerning service animals.I called BW customer relations and they took my complaint but stated that it is policy to only allow dogs on the first floor.When a person has a service dog the dog goes where the owner goes,emergency rooms,restaurants,etc.Best Western needs to follow the ADA laws.As a Veteran who needs my service dog Im sick and tired of being harassed and people dont understand or seem to care.I will continue each month to post this review because BW only confirmed that policy says the dog has to stay on first floor.I advise any Veterans who have a service dog dont stay at Best Western they will accommodate you and refuse to follow the ADA laws.

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User's recommendation: Any Veteran with service dogs don’t stay at Best Western!!!!!!!

1 comment
Guest

This is just a single property thing. Not ALL Best Western. Sorry you were harassed at this ONE property.

Ameliya Ysg

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Verified Reviewer
| map-marker Savannah, Georgia

Mud-leading information on hotel conditions

We were booked at the Best Western Ronceray Opera hotel in Paris, France. The hotel is a dump: but the pictures on their website portrays a luxury hotel. Its a dump: old, small rooms with updated bathrooms but no amenities. We spent one night and left the next morning. The hotel was just a *** place. The staff we met were unpleasant and unhelpful.
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User's recommendation: Do not stay there