Best Western Hotel Facility Reviews

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We booked the BW in Rockville Centre NY for the location, I can't tell you how much I regret it and wish we would have booked any where else. The hotel was dirty, loud with traffic, the breakfast horrible with staff standing there guarding the food so if you took a piece of toast you got the evil eye. The bed was the most uncomfortable ever, they charged an extremely high deposit that wiped out my account, then credited it back after we checked out. Only to recharge my card again 10 days later...don't stay here go anywhere else. I WILL NEVER STAY IN A BEST WESTERN...
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1.0
I didn't like
  • Unethical practices and policies
#938909
When my husband and I first arrived we were very shocked by the exterior presence of the hotel (bad, out dated and a little run down) , then when we went in to check in the person at the front desk "Mike" was very curt no semblance of hospitality at all and then directed us to the entrance under the 3rd red canopy, which the key card wouldn't even unlock. After multiple attempts to unlock it, we walked around to the end with out bags and found...
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The lady said how she comes to this hotel weekly and that this a constant issue but that she comes because she has points with Best Western. Once we were done with the pool we went to shower in the room. Not only was there no hot water, but it was FREEZING. l called down to the desk where I was told that it was currently being worked on. We also noticed that the toilet did not flush right. It took3-4 flushes to get it to work. After letting it...
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I am horrified with my experience today in making a reservation with a Best Western hotel. My reservation could not have been messed up any worse if they had intended that as their objective from the get go. Then, the people that I dealt with (the night clerk at the hotel and the "supervisor" at the call center in Phoenix) have to be Bernie Sanders supporters. They were totally incapable of resolving my problem. I could go on and on, but I...
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Best Western Hotel Facility Review

#852191
1.0
There is no hot water in the showers in the property that i stayed in Montréal downtown. Do yourself a favor and stay at a dofferent hotel especially if you expect a hot water in the shower
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