Anonymous
map-marker San Antonio, Texas

Other Product Review

Best Western discriminates against their employees a housekeeper got fired because of her Disability shame you Best Western San Antonio,Texas Loop 410 Sea World by manager Juan Martinez
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Anonymous
map-marker Los Angeles, California

Best Western Hotel Accommodation Review

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The worst hotel in my life I'm traveling for business all the time but this experience was horrible very rude customers service Karina Winkler was yelling at my husband because he wants to know why they charge us twice my CLC card and my husband credit card two
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Reason of review:
Problems with payment
Norm Ipa
map-marker Denver, Colorado

Best Western Sanitary Conditions Review

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Stayed in Sulpher LA and the whole room smelled like nasty *** cologne. I told the front desk and instead of fixing the problem she just simply agreed and said , o yea it does smell bad. WTF!
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Reason of review:
Bad quality
Anonymous
map-marker Harrisburg, Illinois

Best Western - Room Review from Harrisburg, Illinois

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Stayed at the best western in jacksonville illinois, and there are many negative aspects about this hotel. 1. This is a non smoking hotel, and people have been smoking indoors during my stay here. I believe its the road workers staying here at this time. (The hotel is packed with them) and as far as i can tell, after i complained to staff, they have not addressed the issue. 2. The exterior door keycard locks do NOT work. All exterior doors are unlocked constantly. 3. Wifi does not work for any apple products. 4. My service door to the adjacent room looks like it has been kicked in. The hotel is clean but these issues are HUGE issues that need to be addressed here
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Reason of review:
Bad quality
Brenda V Jvt

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Verified Reviewer
| map-marker Vero Beach, Florida

OVERPRICED ROOM

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T u have been staying at the BW Vancouver Airport (named Abercorn Inn) twice a year - June and end he I have been staying at BW Abercorn Inn, Vancouver Airport, beginning of October and end of September for 10 years. I have NEVER paid more than $160 at the most. This year my rate for a room I have always stayed in rose, with taxes, to $206.00 US $. When I complained about the rate increase I was told all the hotels in the airport are that price due to prices being increased because of weak Loonie!! WRONG. I checked Holiday Inn Express, with breakfast $124.00 US. I checked Hampton Inn, same. I notice Chinese now operate that franchise, and it used to be Asian Indian. The lovely Bobby's Restaurant at that BW is also closed. Maybe the new owners wanted the food prices increased and the restaurant said no way. I will not be staying there again.
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Loss:
$50
Cons:
  • Price
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Guest

I do not stay at Best Western any more

Anonymous
map-marker Bellflower, California

BAd experience with the night manager at the RidgeCrest Ca. China Lake Best Wester Hotel

My husband and I had rented room #123 from Tuesday Nov.24pm to Friday am Nov. 27th. Had to call in a very loud jumping and noise from the room above us Thursday night Nov.26th The jumping noise was so bad we thought the ceiling was going to come down on us. When I called the front desk a woman answered and told me in not so nice a tone of voice that she was busy with other customers and to give her another 10 to 15 minutes. I waited at least 12 minutes, couldn't stand the loud booms any longer, called again, was told that I needed to be more patient. My husband went out the door and met her about 1/4 of the way. I could hear her yelling at him that she was going to check the problem. She can back down to our room and told me that if we get any more involved with the situation that she would have us escorted off the property along with the people upstairs. she had an excuse for the 20 year olds and teenagers in the room above us because the parents were out of town and they were partying. what did that have to do with her threatening to escort us off the property when we didn't do anything except let her know that we were concerned that they were going to come through the ceiling into our room. Things got quiet until around 2:30am called the office the man that was there took care of it and it got quiet until we left Friday am. I feel your hotel lady manager should not be in charge at night.
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Cons:
  • Unwillingness to help
  • Threated to be escorted off the property
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Muskaan Rre
map-marker Walbridge, Ohio

Best Western - Room Review from Walbridge, Ohio

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You truly need to LOOK into who you are sharing your company name with !!! Promise made,,, and then NOTHING done !!! My husband is a GM employee, travels 3 to 4, sometimes 5 nights a week on business. And in the case of god forbid an emergency (unpredictable) !!! And we get charged for a room they used for someone else... Promises were made "they were going to LOOK into it" NOTHING !!! I believe that we should be reimbursed something, or comped something... feel free to look into it... we call the motel, as our priest road away in an ambulance... Just WRONG ! Best Western "River Terrace" Cheboygan, Michigan My name is Becky Burke, rooms were booked for July 18th, 2015. In my husband name, Christopher Burke My phone # 419-260-**** Address: P.O. Box 194 Elmore, Ohio 43416
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Reason of review:
Problems with payment
Anonymous
map-marker Phoenix, Arizona

Best Western - Room Review from Phoenix, Arizona

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Room wasn't ready at 6:30 p.m. Upon arrival. Staff at front desk was obviously having issues with getting rooms clean-several of them were standing around talking about the problem of not having rooms ready. Front desk lady was nice, but had no real answers as to why room wasn't ready. Now at 10:45 p.m. Someone is vacuuming and cleaning the room above mine so I've been awakened to all the noise. Called front desk to complain & she apologized. I told her this place is unreal and she AGREED!! Her words: "Tell me about it." She apologized again & said a big group came in and they needed to get rooms cleaned for the guests. I called a corporate number and left a message. I will NEVER stay at a Best Western again! Unreal!!!!
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Reason of review:
Bad quality
1 comment
Guest

I had a similar experience a couple of years ago at best western location close to Detroit airport. I complained about one of the hotel workers but the manager couldn't careless even when the worker insulted me in front of him

Anonymous
map-marker Seatac, Washington

Best Western - Room Review from Seatac, Washington

Best western at 20717 International Boulevard Seattle , Washington 98198-****, United States Very poor. I walked in my room and actually walked back to desk and turned in my key ate the cost and went 1 mile down the street to an actual decent hotel. Problem with hotel renovating the lobby before renovating rooms first. Don't customers spend most of their time in the Room not a lobby. I feel extremely embarrassed for the owner I would be embarrassed if I owned something that disgusting. I suggest not to stay there unless the make an effort in the actual Quility of the rooms. Thanks for listening.
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Reason of review:
Bad quality
Anonymous
map-marker Chester, Pennsylvania

Best Western Sanitary Conditions Review

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*** STAINS ON OUR "NEW" TOWELS. USED TISSUES STUCK BACK IN TO THE TISSUE BOX. DISTGUSTING!!!! DO NOT GO TO: BEST WESTERN 1450 Providence Ave, Chester, PA. DIRTIEST HOTEL ON PLANET EARTH.
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Reason of review:
Bad quality
Anonymous
map-marker Clayton, Oklahoma

Best Western Room Review

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Fire alarm went off in the middle of the night. We had to leave our room and go outside for 45 minutes. Fire dept did not show. We were finally told to return to room. We should have recievec a discount I will never stay there again.
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Reason of review:
Poor customer service
Anonymous
map-marker Walbridge, Ohio

Other Product Review

And still,,,, NOTHING.... Thought something would have been done by now ! No call, No email ! NOTHING ! So disappointing !
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Reason of review:
Poor customer service
Anonymous
map-marker Ocilla, Georgia

Best Western Of Cairo Review

I arrived at the Best Western in Cairo Ga. The lady was on her cell phone arguing with some one. When she got up from the chair to take care of me. She had such a bad attitude. Looking to find her name it was Sherry. I was going to ask a question but I could tell I needed to get on my way. Telling me here problems. Was very uncalled for.
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Reason of review:
Poor customer service
Mardi Mjw
map-marker Rotonda West, Florida

Best Western Hotel, Delaware Ohio

I made an online reservation for 3 nights at this hotel after calling them direct to get their cancelation policy since our business was tentative. I was told by their rep that we could cancel anytime up to 4pm the day of our stay. Well on the day of our stay our business deal was canceled so I called to cancel our reservation. I spoke with a rep with a thick foreign accent (very hard to understand). She told me they could not cancel my reservation and I would be billed. She did not care at all that I was told I would be able to cancel prior to 4pm that day. So I called corporate. They called the hotel rep and tried to explain the misunderstanding and hotel still refused to refund my 3 days. They said they would only refund 2 days so I am out $90. I will never stay here again. This is the worst service. I will file a dispute with my credit card company and contact the BBB as well as their facebook page to complain. Would not recommend to anyone that is unsure about their stay dates. They are totally inflexible and don't seem to care about keeping their loyal customers.
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Loss:
$92
Reason of review:
Poor customer service
Anonymous
map-marker Jenks, Oklahoma

Beware of double billing

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Was billed when I made the reservation, and then again when I checked out. I contacted Best Western who admitted the mistake and said it would be corrected. 2 weeks later I was told that I was refunded and that the problem was on the end of my credit card company. I contacted Capital One who said that they did not see a refund. They called Best Western and was told that they didn't know anything about a billing issue. I am currently fighting a fraudulent billing case for billing me twice and am still waiting to get refunded. Will never use Best Western again for my monthly trips.
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Loss:
$540
Cons:
  • Being lied to by best western customer service
Reason of review:
Problems with payment

Preferred solution: Full refund

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