Customer service sucks!! No help AT ALL !!! Best western cares NOTHING about their customers. Hope you never run into an issue and have to deal with customer service you will get NO Where. Hotel in Anderson, In screwed up our reservations some how cancelled our room...Read more
I am Diamond with BW, so have booked a lot of rooms. 8 days ago, my login stopped working. I have requested to reset password 30 times, absolutely no response from BW. I have sent them 8 emails, not a single response. I can only imagine if this is how they treat a...Read more
hi there i have a complaint. I was actually an employee of this hotel for a month like on the dot. And i dont think the way my sistuation was handled was right or fair. 1st- i was hired by the owner DIP SMITH and his head housekeeper was there too at the interveiw....Read more
Best Western - Terrible
If you are African American stay away from Lawrence Kansas Racial profiling. Do not ruin your vacation dealing with a hotel like this one. Sorry Best Western I will never stay st one of you hotels again. I am also telling all of my friend family and associates to stay away.
Best Western Hotel Facility Review
All my cloths were taken!
Best Western Sanitary Conditions Review
My hotel room was filthy on saturday february 18 bed had hair all in sheets like there were never changed..bed drape was dirty bathtubes are gross i had to go out and buy my own cleaning supplies to wipe everthing down never again will i go to the one in west spfld.
Best Western Customer Care Review
Calling me in my room at 855 telling me that we are make to much noise. My kids are in bed and felling a sleep and the only noise we are making are rolling my bags in the room because we just got there. By the way both kids fell alseep right at 930. Each set the mood for the whole night. Not happy.
We stayed at the Best Western in Luray Virginia 410 west main street on 7/17. We stayed in room 210 A. Upon checking in the room seemed clean & modern. Later that night we discovered otherwise when we found bed bugs. We informed management who handled it poorly. They...Read more
One of the housekeeping staff stole my I pad. I checked out on June 19th 2017 and forgot my I pad on the bed.I called the hotel that same evening and they transferred me to lost and found which was closed at 430 pm. I left a message and called back the manager on duty...Read more
I didn't like
- Unethical practices and policies
- Unethical practices
I made a reservation on May 9th for a room today on June 1st. In my reservation I added that there would be a handicap person staying in the room so we needed a room on the first floor. I then called the hotel a week later to confirm a room on the first floor. The...Read more
Best worst western SAN DIEGO NMgr katie perez lies about smoking in hotel fooms in order to charge $250 on your card GREAT SCAM you check out leave room clean and leave 5$ tip for maid yep did that , an hour kater knowing you are over an hour away from the motel she...Read more
After with BW for 14 years I wanted to use my poimys for 2 Starbucks cards that I wanted to give to my friends since I am very ill and reques them October 28th 2016 . I kept writing to them asking when will they arrive allI get is that they will look into it. Well here...Read more
I didn't like
- Do not like the lieste front office
Had an offer for 25% off. Called hotel, clerk new nothing of offer, transfer to someone else who told me to e mail offer, tried on line would not process, called 800 number women had to "find" the offer. Thrn yold mr I would be chsrged for one dsy on my upvoming...Read more
Oakley,CA . I'm just shocked they were trying to force me, pregnant with all day "morning" sickness, out because the room needed to be cleaned.. arrived at night so I used 1 towel and we both stayed in 1 bed. Why we had 2? Who knows.. ironically everywhere there are...Read more
Do you have something to say about Best Western? What happened? What can we help you with?